JOB DESCRIPTION. Classification Responsibilities: A Field Utility Service Specialist - Customer Service is responsible for all technical aspects related to. Skill Standards for Utility Customer Service Representatives – Page Customer Service Representative Sample Job Description. Summary. The Customer Service. Experience in customer service functions in a government or public utility setting is highly desirable. Knowledge of: Methods of computer entry and data. 99 Utility Customer Service Representative jobs available on Apply to Customer Service Representative, Customer Service Technician, Customer. Under direct supervision, an incumbent in this position will perform a variety of customer service duties. The customer service representative is distinguished.

This position oversees customer service for the Utility Department and ensures accurate billing for customer accounts, recording of payments received, and. Basic Function. Under general supervision performs a variety of customer service functions such as processing customer requests for service. Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures; compute and prepare water and electric bills; review. The employee in the Customer Service assignment manages the investigation of customer complaints and claims pertaining to water and sewer services, and plumbing. Bay Laurel Center CDD- Job Description for Utility Billing and Customer Solutions Specialist (10/18). Page 2. SERVICE RELATED. • The primary contact for. Working knowledge of company policies, practices and customer credit-related matters as well as public utilities commission rules and regulations is helpful. JOB SUMMARY: Provide information and assistance to utility customers regarding utility accounts and accurately collecting/receiving/accounting of payments for. The Utility Worker will be responsible for performing a variety of tasks related to the maintenance and repair of utility systems, including water, gas, and. Principles and practices of effective customer service. Under general supervision, plans, performs utility billing, cashiering, and related customer service. Job description · 1. Receives and processes applications for service installations, including payments for cost of service, deposits for service installation and.

utility customer service representative resume example with 10+ years of experience · Greeted customers upon entrance and handled all cash and credit. Delivers customer service; responds to and resolves customer inquiries and concerns via phone, email, online apps and in person. Processes applications; updates. GENERAL SUMMARY: The purpose of the Customer Service Representative/Utility Billing Clerk is to provide excellent customer service to citizens, internal and. BRIEF DESCRIPTION OF THE JOB: This is a moderately complex technical bookkeeping work requiring knowledge of maintaining utility customer account files, and. Receives and records public requests for water/sewer maintenance services, and relays work orders to appropriate departments using telephone and two-way radio. BRIEF DESCRIPTION OF THE JOB: This is a moderately complex technical bookkeeping work requiring knowledge of maintaining utility customer account files, and. SUMMARY: This is an entry level position responsible for providing information to customers and processing applications for new and existing customers by. Duties include receiving and processing customer utility payments, entering data into utility management software, assisting customers over the phone, through. Customer Service * Responds promptly to all customer inquiries and ensures all customer commitments Utility Engagement * Assist Sales Team and Leadership in.

Promote accuracy and efficiency in all functions of customer service and utility billing. Trains subordinates. Evaluates work of subordinate employees. Job Description for Customer Service Representatives: Interact with customers to provide basic or scripted information in response to routine inquiries about. This is utility field customer service work at the full performance level in the Water Department's Operations Administration section. Employees in this class. Responds to and resolves customer concerns and problems. Assists with emergency repairs and associated work as assigned. Supervision: Reports to the Water. UTILITY CUSTOMER SERVICE REPRESENTATIVE. Town of Angier. Page 2 of 3. • Ability to explain rules and regulations concerning applications and charges for.

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